Product 

How can I get more information about the product I want to buy?

We take pride in the design and functionality of our products, and we want them to work for you! As such, we've lined up a short description of the materials used, washcare instructions, and specific product measurements in each product page. 

If you have any further questions relating to specific products, do get in touch with us - we'll be happy to advise you.

 

The item I want is sold out. Will you be getting more in?

Let us know if you are keen on a particular product via hello@jaejae.co and we might just bring it back!

 

How long does personalisation take?

Depending on the volume of orders, we typically take 2-3 working days to process each order. 

Do drop us a mail at hello@jaejae.co if you wish to expedite your order. We'll try our best to accommodate your request!

 

Orders 

I just made a purchase and accidentally ordered the wrong item. What can I do about it?

Oh dear! If this happened, quickly inform us with your order number within two hours of your order being placed to ensure that we are aware of the changes. We will do our utmost best to accommodate the changes.

 

Am I able to stack my discounts?

You may only enter one discount code at check out. 

 

Delivery

What are your delivery charges?

We provide door-to-door courier service for local orders.

For local orders in Singapore, delivery is complimentary for orders SGD 50 and above. For orders below SGD 50, delivery is SGD 5.

 

When will I receive my order?

Orders will be typically processed within 1-2 working days and will be delivered to you by our logistic partner within 3-5 working days.

During sale and festive seasons, do take note that there may be a delay in deliveries as we sort through the high volume of orders and work to getting each order packed accurately for you.

 

Returns 

What is your return policy?

We're committed to making good design accessible to all. If the items you ordered are not working exactly right for you, we've got you covered.

You get 14 days to take your purchases for a spin, confidently knowing you can return any item (some exceptions apply) for any reason within 14 days of receipt. We will return the amount to you in full. However, the cost of the postage for returns will be borne by you.

Please contact us at hello@jaejae.co for more details on how you may return your products.

 

What are the conditions for the products to be qualified for return?

We just ask for the items to be unwashed with the original packaging and tags secured, and in original resalable condition. 

However, you may only return your items once (no multiple returns for the same item will be allowed). 

Returns or exchanges are not acceptable on all sale items and items which have been personalised. 

  

Others 

I am trying to access your website but there is a problem. Can you help?

We know that it can be frustrating when you can't view a website properly. If you are having trouble, you may try the following:

• Ensure your web browser is up-to-date.
• Access our website using a different web browser.
• Clear your cookies. This can be done through your internet options.
• If it still isn't working, don't hesitate to contact us!